Privacy Policy
Effective October 22, 2026
This policy explains how ProBay LLC (“ProBay,” “we” or “us”) collects, uses and protects information when you use the ProBay website, mobile apps and web portals (the “Services”). ProBay provides software to commercial truck repair shops, their drivers and their fleet customers.
Information we collect
- Information you give us. Your name, phone number, email address and company; truck details such as unit number, VIN, make, model and mileage; descriptions of the problem; photos; and approvals or signatures you provide.
- Shop and fleet account information. Business name, user names, roles and contact details for people who use ProBay at a shop or fleet.
- Payment information. Payments by EFS, card or ACH are handled by third-party payment processors. We receive transaction details such as amount, date, status and the last four digits of a card or account. We do not store full card numbers.
- Device and usage information. Device type, operating system, app version, IP address and logs of how the Services are used. We collect device location only if you allow it in the app, for example to confirm that you have arrived at the shop.
How we use information
- To provide the Services: check-in, tracking trucks in the yard and bays, estimates and approvals, work orders, payments and repair history.
- To send messages about your truck or account, such as check-in confirmations, approval requests, status updates and service reminders.
- To provide support, keep the Services secure and prevent fraud.
- To understand how the Services are used and improve them.
- To comply with the law.
How we share information
We share information only as needed to run the Services:
- With the repair shop you check in with, and with the fleet that owns or manages the truck.
- With service providers that work for us, such as hosting, messaging and payment processing companies, under contracts that limit how they may use it.
- When the law requires it, or to protect the rights and safety of our users, the public or ProBay.
- As part of a merger, sale or other transfer of our business, subject to this policy.
We do not sell personal information.
Text messages and email
If you give us your phone number or email address, we may send you messages about your truck and account. You can stop text messages by replying STOP, or contact us to change how we reach you. Message and data rates may apply.
How long we keep information
We keep information for as long as it is needed to provide the Services and to meet legal, tax and accounting requirements. Repair shops and fleets may keep their own copies of repair records.
Security
We use reasonable technical and organizational measures to protect information. No system is completely secure, so we cannot guarantee the security of information sent to us.
Children
The Services are meant for businesses and their drivers. They are not directed to children under 16, and we do not knowingly collect information from them.
Your choices
You can ask us to access, correct or delete your personal information by emailing nodir@probay.app. We will respond as required by applicable law. Some information may be kept where the law or a shop's records require it.
Changes to this policy
We may update this policy. When we do, we will post the new version on this page and change the effective date above.
Contact us
ProBay LLC
nodir@probay.app